Service
After-sales for supplied furniture
If a supplied piece arrives short, damaged, or outside the approved sample, send photos and the packing mark. Replacement parts are reviewed against the original specification.
What this covers
- Claims tied to the packing list and photos
- Replacement of supplied parts where the specification missed
- Installation crews are not included by default
- Local receiving records help the claim
Send with the RFQ
- Quantities, a room count, or a BOQ line
- Drawings, finishes, or a reference image
- Destination, Incoterm, and receiving window
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Questions
Do you send installers?
Not as a default service. Site installation stays with the local team unless a contract adds it.